Delivery Policy
There's no physical shipping on DgtalBoss — everything delivered here is digital. This page explains both what DgtalBoss delivers directly, and what a storefront order delivers.
1. What DgtalBoss delivers directly
When you subscribe to a package (Trial, Seller, Boss), your own branded storefront is created and activated automatically as soon as payment is confirmed — normally within moments, no manual setup or waiting period involved.
2. What a storefront order delivers
When a Customer buys a top-up (diamonds, UC) on a Tenant's storefront, that top-up is a digital good delivered automatically, straight to the Player ID entered at checkout, once payment is confirmed. This is not DgtalBoss shipping something to the Customer — it's the underlying game top-up supply chain, run by DgtalBoss on the Tenant's behalf, crediting the game account directly.
3. Delivery time
Storefront top-up delivery is normally near-instant — typically within a couple of minutes of payment confirmation. It can occasionally take longer during unusually high demand or when the underlying game's own servers are under maintenance; this is outside our direct control but we monitor it closely.
4. Checking delivery status
A Customer can check an order's status directly on the Tenant's storefront (order history). A Tenant can check any order's status from their own dashboard.
5. If delivery doesn't arrive
If a payment was confirmed but the top-up hasn't arrived after a reasonable delay, contact the Tenant whose storefront the order was placed on first — they can retry or escalate it. If it's unresolved, reach DgtalBoss support at dgtalboss@gmail.com.